From: Scott Gordon via Mesaterracehoa <mesaterracehoa+scott_at_gordon.bz@gaggle.email>
Sent: Friday, April 28, 2023 6:54 PM
To: mgross transcendhoa.com <mgross@transcendhoa.com>; kirsten transcendhoa.com <kirsten@transcendhoa.com>; Kirsten Shafer <kirsten@azpropertyexperts.com>
Cc: Zongfu Li <dr.zongfuli@gmail.com>; Mesaterracehoa <mesaterracehoa@gaggle.email>; Ticketing <ticketing@adminteam.xyz>; sales@canyonridgeproperties.com; scott@arizonapropertylaw.com; neal@ncdundas.com
Subject: [Mesaterracehoa] RE: T20220915.0331 - MAINT: Master Bathroom - Water Leak from 2nd floor - 234
Mr. Gross
Kirsten is the owner of Transcend Community Management Company. This is the firm that "manages" Mesa Terrace Condo Assoc. There is no harassment sending her an email about an on-going issue and lack of response from her firm. She can choose to ignore. We are not aware of any law that prevents us from posting/sharing our experience with Transcend Community Management. If you have a legal claim, make it.
In regard to the leak you should re-visit the thread. Zongfu's vendor did NOT show up on the date/time we had all agreed to. We provided access another time when he just showed up and then he never came back that date. He was denied access another time that we had no knowledge that he was coming and made no arrangements.
Since that time communications to Transcend and Zongfu have gone un-answered.
Quite possibly you know something we do not know but based on previous legal documents, insurance processes and the CCRs the HOA is responsible for the common elements including the area between the 2 units and maintains the insurance and thus is responsible for the damages. I understand you may not agree but until we receive a legal opinion that offsets previous legal opinions we will continue on this path.
CRP has notified the Homeowner and Transcend.
At the end of the day we have the President of the HOA and Transcend that are on notice about the water leak. The simple answer would be to get it fixed and work together but unfortunately there is always a confrontation that requires legal escalation. This will be at least leak #5 where Zongfu did not respond in a timely matter. Do not take my word for it, ask HOA Attorney Scott Potter.
Have a nice weekend.
Scott
Canyon Ridge Properties, LLC.
From: mgross transcendhoa.com <mgross@transcendhoa.com>
Sent: Friday, April 28, 2023 6:08 PM
To: Scott Gordon <scott@gordon.bz>
Cc: Zongfu Li <dr.zongfuli@gmail.com>; Mesa Terrace HOA <contactus@mesaterracehoa.com>; Ticketing <ticketing@adminteam.xyz>; sales@canyonridgeproperties.com; Scott Potter (scott@arizonapropertylaw.com) <scott@arizonapropertylaw.com>; neal@ncdundas.com; Michael Carmel <michael@mcarmellaw.com>
Subject: RE: T20220915.0331 - MAINT: Master Bathroom - Water Leak from 2nd floor - 234
Mr. Gordon,
HARASSMENT
I have been forwarded this message. You will not receive a response to your questions unless and until you send it through the proper channel. I note that you sent this request to Kirsten Shafer again and again DID NOT send it to me as you were instructed. You will receive no service until you provide notice to the proper person in our company. That is me.
You have been instructed to cease all communication with Kirsten Shafer. Continued communication with her in any form is considered harassment which may be sexual harassment and/or harassment with the intent to do mental or physical harm.
Harassment is defined as offensive, unwelcome conduct based on a victim's protected characteristic, that is so severe or pervasive that it affects the victim's since of safety.
Continued communication of any nature is considered harassment, and you are instructed to immediately follow our protocols of how to contact our company. Failure to follow the protocols set out for you in many previous communications will result in your questions not being answered and service will be denied.
Furthermore, continued contact with Mrs. Shafer is considered harmful to her well-being and will be considered a threat and will result in our firm seeking all protections available to her under the law.
Cease and desist all future communications with Kirsten Shafer immediately. Please consider this your final warning.
135/234 LEAK COMPLAINT
Regarding your inquiry of unit 234 leaking into unit 134, it was previously communicated to you that it is an Owner-to-Owner issue, and you should contact Mr. Zongfu Li directly. You already have the contact information for Mr. Zongfu Li.
Should you be unable to resolve your issues with Mr. Li then you have recourse. Using the HOA and/or management as your de facto negotiating tool is not acceptable. If you find that Mr. Li is unresponsive you may request our assistance. However, if we choose to assist it in no ways means that the HOA nor management accept any responsibility for resolution of the matter. Additionally, If you feel all resources have been exhausted you may request an audience with the board to see if you may find some solution there.
A review of the email string below shows that Mr. Li has been communicating with you and attempted to send service people out to resolve the problem but were denied entry. It is incumbent upon you to make access to the unit easily available to all who are trying to assist in the repairs. Setting up restrictive conditions for entry will only further delay your problems. Also, might is suggest that you stop using your emails to the entire community through the Board Owned Gaggle account to impugn the reputation of your fellow HOA members. It is neither neighborly nor in good taste.
You have now been responded to multiple times on this issue. We recommend you work this out with Mr. Li prior to further reporting. We are here to help if you follow the proper reporting and communication protocols.
Regards,
Mike
Michael Gross
Director of Community Management
NOTICE: This message, and any attachments, contain(s) information that may be confidential or protected by privilege from disclosure and is intended only for the individual or entity named above. No one else may disclose, copy, distribute, or use the contents of this message for any purpose. Its unauthorized use, dissemination, or duplication is strictly prohibited and may be unlawful. If you receive this message in error or you otherwise are not an authorized recipient, please immediately delete the message and any attachments and notify the sender.
From: Kirsten Shafer <kirsten@azpropertyexperts.com>
Sent: Friday, April 28, 2023 1:47 PM
To: mgross transcendhoa.com <mgross@transcendhoa.com>
Subject: Fwd: T20220915.0331 - MAINT: Master Bathroom - Water Leak from 2nd floor - 234
---------- Forwarded message ---------
From: Scott Gordon <scott@gordon.bz>
Date: Fri, Apr 28, 2023, 9:22 AM
Subject: RE: T20220915.0331 - MAINT: Master Bathroom - Water Leak from 2nd floor - 234
To: Zongfu Li <dr.zongfuli@gmail.com>, Mesaterracehoa <mesaterracehoa@gaggle.email>
Cc: admin transcendhoa.com <admin@transcendhoa.com>, Ticketing <ticketing@adminteam.xyz>, sales@canyonridgeproperties.com <sales@canyonridgeproperties.com>, Scott Potter (scott@arizonapropertylaw.com) <scott@arizonapropertylaw.com>, kirsten transcendhoa.com <kirsten@transcendhoa.com>, Kirsten Shafer <kirsten@azpropertyexperts.com>, Neal Dundas <neal@ncdundas.com>
Zongfu, Scott Potter and Transcend Community Management:
There has been no response on this thread. We have not heard from Zongfu or his maintenance people to determine next steps to address the water issue and applicable damages.
This was originally reported to Mesa Terrace HOA and the Homeowner of 234 (Zongfu Li) on April 17th, 2023.
Scott
Canyon Ridge Properties, LLC.
From: Scott Gordon
Sent: Wednesday, April 26, 2023 2:54 PM
To: Zongfu Li <dr.zongfuli@gmail.com>; Mesaterracehoa <mesaterracehoa@gaggle.email>
Cc: admin transcendhoa.com <admin@transcendhoa.com>; Ticketing <ticketing@adminteam.xyz>; sales@canyonridgeproperties.com; Scott Potter (scott@arizonapropertylaw.com) <scott@arizonapropertylaw.com>
Subject: RE: T20220915.0331 - MAINT: Master Bathroom - Water Leak from 2nd floor - 234
Zongfu, Scott Potter and Transcend:
There has been no response on this thread. We have not heard from Zongfu or his maintenance people to determine next steps to address the water issue and applicable damages.
Scott
Canyon Ridge Properties, LLC.
From: Scott Gordon
Sent: Friday, April 21, 2023 12:40 PM
To: Zongfu Li <dr.zongfuli@gmail.com>; Mesaterracehoa <mesaterracehoa@gaggle.email>
Cc: admin transcendhoa.com <admin@transcendhoa.com>; Ticketing <ticketing@adminteam.xyz>; sales@canyonridgeproperties.com; Scott Potter (scott@arizonapropertylaw.com) <scott@arizonapropertylaw.com>
Subject: RE: T20220915.0331 - MAINT: Master Bathroom - Water Leak from 2nd floor - 234
Homeowners:
This communication is meant for documentation purposes. Zongfu, along with Transcend Community Management and Scott Potter (HOA Counsel) have been notified about a water leak since Monday. CRP has not received any response from Transcend Community Management or Scott Potter on this matter.
Zongfu did respond the other day setting an appointment for 1P. Access was made available, and vendor never showed. Instead, vendor showed at 5PM, stated he was going to 2nd floor unit to run some tests and never returned.
CRP continues to ask to coordinate a time versus just showing up unannounced so all parties can work together and minimize further damages and expenses.
Scott
Canyon Ridge Properties, LLC.
From: Scott Gordon
Sent: Thursday, April 20, 2023 4:59 PM
To: Zongfu Li <dr.zongfuli@gmail.com>
Cc: admin transcendhoa.com <admin@transcendhoa.com>; Ticketing <ticketing@adminteam.xyz>; sales@canyonridgeproperties.com; Scott Potter (scott@arizonapropertylaw.com) <scott@arizonapropertylaw.com>
Subject: RE: T20220915.0331 - MAINT: Master Bathroom - Water Leak from 2nd floor - 234
Zongfu
Understand you came to unit today and were upset when access was not available.
You did not reply letting me know to coordinate a time. If you want my office to call your maintenance person to coordinate no problem but we need to schedule you cannot just show up. Tenant works from home and this needs to be scheduled.
I already sent you the video to show the issue.
Please let me know how you wish to coordinate and happy to do so.
NOTE: Showing up and requiring access is not going to work.
Scott
From: Scott Gordon
Sent: Wednesday, April 19, 2023 6:22 PM
To: Zongfu Li <dr.zongfuli@gmail.com>
Cc: admin transcendhoa.com <admin@transcendhoa.com>; Ticketing <ticketing@adminteam.xyz>; sales@canyonridgeproperties.com; Scott Potter (scott@arizonapropertylaw.com) <scott@arizonapropertylaw.com>
Subject: RE: T20220915.0331 - MAINT: Master Bathroom - Water Leak from 2nd floor - 234
Zongfu
Again 2 sides to the story.
This issue was reported to you on Monday.
Your vendor did not come at 1P on Tuesday as was agreed to.
Your vendor came around 5P, spoke to the tenant and left it at he was going upstairs to run the shower. After 30 mins we heard nothing back from your vendor which is when I emailed yesterday.
So to be clear your vendor wants to come out again at 1PM on Thursday to do what? We already provided the video to you to show where the water is coming from (out the ceiling fan in bathroom).
Scott
Canyon Ridge Properties, LLC.
From: Zongfu Li <dr.zongfuli@gmail.com>
Sent: Wednesday, April 19, 2023 6:18 PM
To: Scott Gordon <scott@gordon.bz>
Cc: admin transcendhoa.com <admin@transcendhoa.com>; Ticketing <ticketing@adminteam.xyz>; sales@canyonridgeproperties.com
Subject: Re: T20220915.0331 - MAINT: Master Bathroom - Water Leak from 2nd floor - 234
My plumbing guy said he talked to your tenant yesterday afternoon, your tenant didn't want him to be in to see what the leak was, but scheduled 1pm tomorrow (Thursday) to come back to see what the problem is. Also we will have tenant at 234 available tomorrow afternoon.
Zongfu
On Wed, Apr 19, 2023 at 4:05 PM Zongfu Li <dr.zongfuli@gmail.com> wrote:
Please give me contact information of your tenant at 134, this will make it much easier to schedule through email. I will let the plumber to schedule a time with your tenant and 234 tenant directly without need of scheduling by us. Another plumber will stop by around 5pm this afternoon.
Thanks
Zongfu
On Wed, Apr 19, 2023 at 9:33 AM Scott Gordon <scott@gordon.bz> wrote:
Morning All
Checking in to see if we have any updates.
Scott
From: Scott Gordon
Sent: Tuesday, April 18, 2023 8:43 PM
To: Zongfu Li <dr.zongfuli@gmail.com>
Cc: admin transcendhoa.com <admin@transcendhoa.com>; Ticketing <ticketing@adminteam.xyz>; sales@canyonridgeproperties.com
Subject: RE: T20220915.0331 - MAINT: Master Bathroom - Water Leak from 2nd floor - 234
Zongfu:
Apparently, the plumber showed up around 5P stated he was going to run water and as of 5:50P he never came back.
Can you please provide an update on what is going on and next steps?
Scott
From: Scott Gordon
Sent: Tuesday, April 18, 2023 6:23 PM
To: Zongfu Li <dr.zongfuli@gmail.com>
Cc: admin transcendhoa.com <admin@transcendhoa.com>; Ticketing <ticketing@adminteam.xyz>; sales@canyonridgeproperties.com
Subject: RE: T20220915.0331 - MAINT: Master Bathroom - Water Leak from 2nd floor - 234
Zongfu:
Nobody showed between 1P and 1:30P from your end. Can you please advise status?
Scott
From: Scott Gordon
Sent: Tuesday, April 18, 2023 2:39 PM
To: Zongfu Li <dr.zongfuli@gmail.com>
Cc: admin transcendhoa.com <admin@transcendhoa.com>; Ticketing <ticketing@adminteam.xyz>; sales@canyonridgeproperties.com
Subject: RE: T20220915.0331 - MAINT: Master Bathroom - Water Leak from 2nd floor - 234
@All
I have confirmed CRP will provide access between 1P and 1:30P. At 1:30P access will no longer be available, but we can reschedule for another time if needed.
NOTE: At this moment it is not leaking. All water has come through the fan cover to date. Plumber is welcome to look in 134 but we are opening the ceiling if applicable until we have an agreement on how the drywall/paint is being repaired.
Please advise findings.
Thank you.
Scott
Canyon Ridge Properties, LLC.
From: Zongfu Li <dr.zongfuli@gmail.com>
Sent: Tuesday, April 18, 2023 1:49 PM
To: Scott Gordon <scott@gordon.bz>
Cc: admin transcendhoa.com <admin@transcendhoa.com>; Ticketing <ticketing@adminteam.xyz>; sales@canyonridgeproperties.com
Subject: Re: T20220915.0331 - MAINT: Master Bathroom - Water Leak from 2nd floor - 234
A plumber will be there to check on both units 234 and 134 at 1pm this afternoon. Can you please let me know if this time works for your tenant at 134?
Thanks
Zongfu
Sent from my iPhone
On Apr 17, 2023, at 10:26 PM, Zongfu Li <dr.zongfuli@gmail.com> wrote:
I will send a plumber tomorrow to check on this, let me know what time is your tenant available to let my plumber in unit 134?
Zongfu
On Mon, Apr 17, 2023 at 5:26 PM Scott Gordon <scott@gordon.bz> wrote:
NOTE: As of 5:15PM there has been no response from management.
Scott
Canyon Ridge Properties, LLC.
From: Scott Gordon
Sent: Monday, April 17, 2023 2:16 PM
To: admin transcendhoa.com <admin@transcendhoa.com>; dr.zongfuli@gmail.com
Cc: Ticketing <ticketing@adminteam.xyz>; sales@canyonridgeproperties.com
Subject: FW: T20220915.0331 - MAINT: Master Bathroom - Water Leak from 2nd floor - 234
@All
We have a water leak from 234 into 134 master bathroom again. Same issue as Sept 2022 it appears.
Video of leak from last night
https://efc.box.com/s/r40qqsiq30kd3id9aypkg9utzk30s2ac
Pls advise next steps.
Scott
Canyon Ridge Properties, LLC.
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